GREEN GOLF BOOKING TERMS AND CONDITIONS
These terms and conditions govern your use of our Green Golf Booking Application or Website Booking Engine (“Online facilities”). By using our Online facilities, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our Online facilities.
Although all reasonable efforts have been made to ensure the accuracy of the information on our Online Facilities and website (www.greengolf.biz), or any promotional material or newsletters regrettably changes and errors occasionally occur. We will therefore confirm the details of your chosen tee - off booking date and time at the time of booking, in the event of any change. No booking is confirmed until you receive an email confirmation from us at your designated email account.
3. PRICE AND PAYMENT
We reserve the right to alter the price of our golf bookings, and we will advise you of the current price of the golf booking before any booking is made on our Online facilities.
All bookings made via our online booking facility require full payment at the time of booking. All other services sought from the golf club including but not limited to buggy hire and food and beverage facilities will be paid directly to the golf club concerned.
We accept Visa credit/debit cards only.
We take all reasonable care to ensure our Online facilities is secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our Online facilities.
By entering your payment details, you confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment, we will not be able to process your booking.
5. BOOKING AND CONFIRMATION OF BOOKING
You can make a booking for a golf game (“TEE-OFF DATE”) by using our Online facilities which enables you to provide us with your secure payment details. You must be 18 years or over to make a booking and all bookings are subject to availability.
When you make your booking on our Online facilities and once availability has been confirmed with the venue, payment will be taken from the credit or debit card that you provided online. After the payment has been processed, we will then email you, your booking confirmation.
All bookings will need to be a minimum of two players (Credit or Debit Cardholder and guest). The Cardholder will be responsible for the entire booking. As the Cardholder you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions. The Cardholder will be responsible for making all payments due to us in accordance with our contract. The Cardholder is also responsible for keeping all members of his/her party informed as to the booking details and informing us in writing of any amendments to or cancellations of the booking.
6. CANCELLATIONS/AMENDMENTS BY YOU
(A) Refund Policy:
We generally do not issue refunds for any cancelled bookings but out of goodwill we will refund bookings that are cancelled PROVIDED that you notify us by email at firstname.lastname@example.org within our servicing hours (Monday to Friday, 9 am to 4 pm) (“Servicing Hours”) 96 hours prior to TEE-OFF DATE.
(B) Changes to number of persons in group bookings:
If, once the booking confirmation has been issued, you wish to change the number of persons in your group booking, the Cardholder must notify us in writing by email at least 48 hours and within our Servicing Hours to make amendments to the number in your group.
(C ) Cancellations OF NOT LESS THAN 48 hours FROM TEE OFF DATE
If you cancel confirmed bookings less than 48 hours from your TEE-OFF DATE or outside of the Servicing Hours or if the number in your group reduces before the TEE-OFF TIME, we have the right to impose on each person cancelling a NO–SHOW FEE comprising the course buggy fee per player. The buggy fee will vary according to the course and will be charged at the rate stated on our Online facilities at the time the booking was made.
To avoid any NO-SHOW FEE being imposed you are advised to give us notice of any cancellation or reduction in number in your group by the times stated in the table below and within the Servicing Hours, failing which a NO-SHOW fee will be payable by you.
TEE OFF TIME
Advise cancellation by
12 noon on Thursday in the week preceding TEE-OFF DATE
12 noon on Friday in the week preceding TEE –OFF DATE
12 noon on Monday in the week preceding TEE-OFF DATE
12 noon on Tuesday in the week preceding TEE-OFF DATE
12 noon on Wednesday in the week preceding TEE-OFF TIME
(D) AMENDMENTS SUBJECT TO AVAILABILITY
All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfill your request. We will normally agree to a transfer of your booking to another person if you are prevented from travelling by reason of an unavoidable event (such as illness, death of a close relative ), provided that we receive 48 HOURS NOTICE prior to the TEE- OFF DATE and that the person to whom you wish to transfer to provides his particulars. We may require satisfactory evidence before agreeing to the transfer.
7. CANCELLATIONS/AMENDMENTS BY US
Occasionally, we have to make changes to, and correct errors in, our brochures and on our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However we will not cancel your booking after the booking has been confirmed, except for reasons of force majeure (as defined in clause 10 below).
Most changes are minor and we will advise you of them at the earliest possible date. Occasionally, we have to make a "significant change" and we will tell you of any such change as soon as reasonably possible if there is time before TEE-OFF DATE. If we make a significant change or cancel your booking, we will offer you the choice of the following options:-
(A) accepting the changed arrangements; or
(B) cancelling or accepting the cancellation in which case you will receive a full and refund (within 3 working days) of all monies you have paid to us.
However, compensation will not be payable and no liability beyond offering the above-mentioned choices is accepted where we are forced to make a change or cancel as a result of force majeure(as defined in clause 10 below) or if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions.
8. YOUR GOLF GAME
Your attention is drawn to the following rules:
(A) Our participating clubs reserve the right to pair golfers based on flight availability;
(i) For Weekend bookings at Palm Resort, two-ball bookings may be subject to pairing at Golf Club’s discretion to make up the requisite weekend minimum requirement.
(B) You are to have your handicap cards with you at all times during the game.
(C) Golfers must be at the tee box 10 minutes prior to tee off time.
(D) Children between 8 and 16 years of age are entitled to play at the club without Green Golf booking fee charges, subject to proof of age being shown at the club prior to play. Failing which, the full walk in rate will be payable at the club.
If you have a complaint or experience any problems during your golf game, please inform the golf club concerned as soon as possible. If the matter cannot be resolved locally with the club at the time, you must notify our Customer Services Department at our main office address in writing, giving your booking reference and all other relevant information within 7 days of completion of your game. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the Club.
9. OUR LIABILITY TO YOU
(A) In relation to golf bookings, we promise to make sure that the booking arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will not accept responsibility if, for example, you suffer death or personal injury. However, we will accept responsibility to and will use reasonable care and skill and care in ensuring that your booking arrangements are carried out satisfactorily. Please note it is your responsibility to show that reasonable skill and care has not been used and that your enjoyment of the golf game has been affected if you wish to make a claim against us. In addition, we will only be responsible for what our employees do or do not do if they were at the time acting within the course of their employment.
(B) In relation to golf bookings, we will not be liable for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
(i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
(ii) or the act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable;
(iii) unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if due care had been exercised; or
(iv) an event of 'force majeure' (as defined in clause 15 below)
However, in these circumstances we will still provide you with prompt assistance if you are in difficulty.
(C) We do not accept responsibility or liability for any services which do not form part of our contract with you. This includes, for example, any additional services or facilities which you may use or pay for at the golf club concerned.
(D) The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question were properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations that would have applied had those services been provided in Singapore.
(E) Our liability, shall be limited to a maximum of two times the cost of your booking.
(F) We do not accept any liability for any damage, loss, cost, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our confirming it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, any golf club concerned. Additionally we do not accept liability for any business losses, including loss of profit.
10. FORCE MAJEURE
In these booking conditions, "force majeure" means any event which we or the supplier could not, even with all due care, foresee or forestall. Such events may include, without limitation, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics and all similar events outside our or the respective golf club’s control.
11. DATA PROTECTION
In order to process your booking and to ensure that your booking arrangements are made smoothly and meet your requirements, we need to use the personal information you provide such as name, address. We take full responsibility for ensuring that proper security measures are in place to protect your information and we will comply with the Personal Data Protection Act 2012 (Singapore Statutes). In order to effect your booking we must pass the information on to the relevant suppliers of your golf game such as the Golf Clubs concerned. The information may also be provided to security or credit checking companies, credit and debit card companies, regulatory or public authorities such as customs or immigration if required by them, or as required by law. By providing us with your personal information, you consent to our use of that data as specified.
12. GOVERNING LAW AND JURISDICTION
This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with the laws of Singapore. The Courts of Singapore shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract, except that you may elect to choose resolution by mediation with the Singapore Mediation Centre.